Terms & Conditions

All goods remain the property of Retrodubs until paid in full.

Goods damaged in transit and shortages must be notified as soon as possible, and within 1 working day of delivery.

The customer must meet the cost of carriage to return correctly supplied goods. 

No returns after 30 days. 

Before returning any goods you must notify us first – we will give you a returns number, which must be attached to your return.

Returns are not possible on tools, electrical goods after fitting (unless found to be faulty) or ‘special order non-stock’ goods.

Whilst we make every effort to provide accurate information, it is the customers responsibility to check that parts are correct for their vehicle before fitting.

 

Prices and Payment

All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted but will be added at the end of your order. We accept payment by most major credit and debit cards and through Paypal. Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. We do not charge your credit or debit card until we dispatch your order. 

 

Delivery costs

 

Purchasing All items offered on our website are subject to availability. To purchase any of the items on our site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. For security and data protection reasons your order’s data are not accessible via internet. We keep this information in accordance with our privacy policy.  

SPECIAL OFFER

Free postage on all orders over £50!*# 2 – 3 day delivery service

(only applicable to items purchased through our online shop, not applicable on ebay purchases).

 

Our delivery costs are based on the value of your total order. 

Postage will either be by Royal Mail or courier depending on the size and weight of your order and the prices below are for UK Mainland deliveries only.

 

Value of order

Next day courier/Royal Mail Special Delivery *#

Not Saturday delivery

UK mainland only

£0.00 - £50.00

£6.00

£50.01 plus

£8.00

  

 

Value of order

Standard delivery for orders under £50*#

2 – 3 days

UK mainland only

£0.00 - £25.00

£4.00

£25.01 - £49.99

£6.00

£50.00 plus

Free

* Mainland UK only - sorry free postage offer not applicable to Overseas, UK Northern Ireland, Scottish Highlands, UK Eire, Channel Islands, Isle of Man and Scottish Islands, these areas are available at additional cost. 

 

Please select 'Overseas' postage option when placing your order, we will email you back with a quote for postage and will not process your order or payment until you have agreed to the postage cost.

 

# Panels and bulky items (ie. roofracks, engines, doors, Beetle bonnets etc.) will attract an additional postage cost in addition to the above prices, and this will be noted in the description of the item.

You will be advised if an additional postage costs applies at the time of your order and we will not process your order until we have confirmation from you of acceptance of the additional postage cost.

 

Please select 'Bulky Item' postage option when placing your order, we will email you back with a quote for postage and will not process your order or payment until you have agreed to the postage cost.

 

Saturday delivery is available at additional cost, please phone or email us for prices and to arrange.

 

If the part you order is in the higher value of order band for postage but you think does not weigh very much please phone us to order as we may be able to reduce the postage cost, we try to charge a fair price for postage.

 

We will endeavour to despatch items in stock the same day, if an item is not in stock we will advise you at the time of ordering.

 

Collect in Person’ from shop option - please allow 48 hours from placing your order to collecting your parts from our shop, if items are out of stock and not available to collect we will email you.

 

We post to BFPO addresses, please phone before ordering to arrange.

 

 

 

 

Customer Service

We strive to provide excellent customer service and friendly advice to all our customers.  Any complaints regarding the goods or services supplied should be made to Retrodubs, either by email to retrodubsvwparts@gmail.com or by telephone on 01872 561194 and we will endeavour to resolve your complaint.

 

Distance Selling Regulations

Under the Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel your order for any item purchased on this website for a refund. This does not apply to special order items that have been made to your specification.

To cancel, you must contact us within seven working days of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) whilst they are in your possession and they must be returned unused and in the condition in which they were received.

Items should be packed in such a way as to protect them in transit (eg: using the original box and packaging materials). Please note: customers are required to meet the postal/carriage costs incurred in returning unwanted items, but will be fully refunded for the price of them goods themselves.

 

 

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.

 

 
Solution Graphics